Privacy Policy

1. Our Commitment to the Australian Privacy Principles

We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out in that Act. The APPs govern how Australian Privacy Principle entities collect, store, use and disclose personal information. This policy describes how we comply with the APPs in our day-to-day operations as an AI consulting and digital solutions business based in Perth, Western Australia.

2. What Information We Collect

The types of personal information we may collect include:

• Your name, job title and business name;
• Your email address, telephone number and postal address;
• Details of enquiries, quotations and projects you discuss with us;
• Payment and invoicing information where you engage our services;
• Technical information such as IP address, browser type, device information and pages visited, collected through cookies and analytics tools.

We do not knowingly collect sensitive information (such as health, racial or political information) through this website, and we ask that you do not send us sensitive information unless it is strictly necessary.

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

• Directly from you when you complete a form on our website, including our contact page or quote request page;
• When you email us at ceo@ezyaisolutions.site or telephone us;
• During consultations, project meetings and service delivery;
• Automatically, through cookies and website analytics when you browse our site.

4. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information so that we can:

• Respond to enquiries and provide quotations for our services;
• Deliver AI consulting, automation, web development and related services;
• Manage our business relationships, invoicing and accounting;
• Improve the performance, security and usability of our website;
• Send service updates or marketing communications, where you have consented or where permitted by law;
• Comply with our legal and regulatory obligations in Australia.

5. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information to:

• Third-party service providers who assist us with website hosting, email delivery, cloud storage, analytics and payment processing, under contractual confidentiality obligations;
• Professional advisers such as accountants and lawyers, where reasonably required;
• Government bodies, regulators or law enforcement agencies where we are required or authorised by Australian law.

Some of our service providers may store data on servers located outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles the information in accordance with the APPs or is otherwise bound by substantially similar obligations.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies or delete existing cookies; however, some features of the website may not function correctly if you do so. Analytics data is generally used in de-identified or aggregated form to improve our content and services.

7. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure hosting arrangements, encrypted connections and limiting the personal information we collect to what is reasonably necessary. We retain personal information only for as long as it is required for the purposes outlined in this policy, or as required by law (for example, tax and record-keeping obligations), after which it is securely destroyed or de-identified.

8. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to any individual whose information we hold, we will assess the breach promptly and, where required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth), notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable.

9. Access to and Correction of Your Personal Information

You have a right under the APPs to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period. We may need to verify your identity before providing access, and in limited circumstances permitted by the APPs we may decline a request, in which case we will provide written reasons.

10. Marketing Communications and Opt-Out

If you receive marketing communications from us and no longer wish to, you may opt out at any time by replying to the message, using an unsubscribe link, or emailing ceo@ezyaisolutions.site. We will action opt-out requests promptly and free of charge.

11. Links to Other Websites

Our website may contain links to third-party websites, including partner sites and reference resources. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party site before providing your personal information to it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published at https://ezyaisolutions.site/privacy.html, and the "Last updated" date at the top of this page will be revised accordingly.

13. Complaints and Contact

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your personal information, please contact us:

Privacy Officer
EZY Ai Solutions Pty Ltd
ABN 99 701 271 016
Perth, WA, Australia
Email: ceo@ezyaisolutions.site
Phone: [FILL: phone number]

We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and respond with the outcome within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.